Money Back Guarantee

1. Overview

At Gradeperfect, we are committed to providing high-quality educational services. We understand that sometimes circumstances may require a refund. This policy outlines the terms and conditions under which refunds may be granted.

2. General Refund Policy

All payments made to Gradeperfect are generally non-refundable. However, we may consider refunds in the following exceptional circumstances:

• Technical issues preventing access to paid content
• Course cancellation by Gradeperfect
• Duplicate payments made in error
• Billing errors on our part

3. Refund Eligibility

3.1 Course Access Issues

If you are unable to access your purchased course due to technical issues on our end, you may be eligible for a full refund within 7 days of purchase, provided:

• You have contacted our support team
• We are unable to resolve the technical issue within 48 hours
• You have not accessed more than 10% of the course content

3.2 Course Cancellation

If Gradeperfect cancels a course before it begins, you will receive a full refund. If a course is cancelled after it has started, you will receive a prorated refund based on the remaining content.

3.3 Duplicate Payments

If you are charged multiple times for the same course due to a system error, we will refund the duplicate charges immediately upon verification.

4. Non-Refundable Items

The following are not eligible for refunds:

• Completed courses or programs
• Digital materials that have been downloaded
• Live sessions that have already occurred
• Personalized study plans or assessments
• Certificates or completion documents
• Change of mind or personal circumstances
• Dissatisfaction with course content (unless due to misrepresentation)

5. Refund Process

To request a refund:

1. Contact our support team at connect@Gradeperfect.in within the eligible timeframe
2. Provide your order number and reason for the refund request
3. Include any relevant documentation or screenshots
4. Our team will review your request within 5-7 business days
5. If approved, the refund will be processed within 10-15 business days

6. Refund Methods

Refunds will be processed using the same payment method used for the original purchase. Processing times may vary:

• Credit/Debit Cards: 5-10 business days
• Net Banking: 3-7 business days
• UPI: 1-3 business days
• Digital Wallets: 2-5 business days

7. Partial Refunds

In some cases, we may offer partial refunds based on:

• Percentage of course content accessed
• Time elapsed since purchase
• Specific circumstances of the request
• Our discretion based on individual cases

8. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation to support your case
• Contact us for further discussion

9. Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Medical emergencies
• Family emergencies
• Natural disasters
• Other unforeseen circumstances

We may consider refunds on a case-by-case basis. Please contact us with detailed documentation of your situation.

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy, please contact us: